Eileen Abels is an associate professor at the College of Information Studies at the University of Maryland where she teaches in the areas of information access, access to electronic resources, business information, and special libraries. She has offered several continuing education courses on virtual reference services. Her research focuses on the remote reference services, the virtual reference desk, and business information needs.
To return to Eileen Abel's article, click (here).
Jennifer Barth is coordinator of AskERIC, a project of the ERIC system that has provided email and chat reference for over ten years. She holds a B.S. in Secondary Education/English from SUNY Oswego and a M.S. in Reading Education from SUNY Albany. Jennifer is currently a graduate student of Library & Information Science at Syracuse University.
To return to Jennifer Barth's book review, click (here).
Kate Bejune is a Digital Reference Specialist and Q&A Resources Web Site Manager at AskERIC. Kate holds a B.S. in Human Development from Cornell University, and is currently a graduate student of Library & Information Science at Syracuse University.
To return to Kate Bejune's book review, click (here).
Dr. Goodrum is currently Assistant Professor and Interim MLS Program Director in the School of Information Studies at Syracuse University. She is a research scientist with the Information Institute of Syracuse and is also a research fellow in the Convergence Center for Media Studies at Syracuse University. Her research and writing are primarily based on media, communication, and cognitive theories as they pertain to visual information seeking, evaluation and use, and to the retrieval of multimedia information in digital environments.
To return to Abby Goodrum's article, click (here).
Joseph Janes is Assistant Professor and Chair of Library and Information Science at the Information School of the University of Washington and Founding Director of the Internet Public Library. A frequent speaker in the US and abroad, he is the co-author of eight books on librarianship, technology, and their relationship, including the forthcoming Introduction to Reference Work in the Digital Age and writes the "Internet Librarian" column for American Libraries magazine. He holds M.L.S. and Ph.D. from Syracuse University, and has taught at the University of Michigan, the University of North Carolina at Chapel Hill, the State University of New York at Albany as well as at Syracuse and Washington.
To return to Joseph Janes' article, click (here).
Neal Kaske is Manager of the Engineering & Physical Sciences Library at the University of Maryland where he is also an adjunct faculty member in the College of Information Studies. His areas of research interest are information system evaluations and reference service effectiveness. Neal's Ph.D. is in industrial engineering - library systems management from the University of Oklahoma. He also has a master's degree in Librarianship and a B.A. in sociology. Neal recently (1/15/03) gave a lecture titled "Avenues to Library Services: User Preferences" in The Library of Congress Luminary Lectures @ your library series (available at <http://www.loc.gov/rr/program/lectures/kaske.html>).
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R. David Lankes
R. David Lankes, Ph.D., is Executive Director of the Information Institute of Syracuse (IIS) and an Assistant Professor at Syracuse University's School of Information Studies. Lankes co-founded AskERIC project, the Virtual Reference Desk, and is also one of the architects of GEM. GEM is a standards-based system for describing and finding educational materials on the Internet. Lankes' research is in education information and digital reference services. He was a visiting scholar to Harvard's Graduate School of Education, and is currently a visiting fellow at the National Library of Canada.
To return to R. David Lankes' article, click (here).
Jeffrey T. Penka
Jeffrey Penka is the Manager of Cooperative Reference Services and the QuestionPoint service at the Online Computer Library Center, Inc. (OCLC). Jeffrey has worked at OCLC since 1996 in a variety product development and project management roles for reference services including OCLC SiteSearch and OCLC WebExpress. He currently sits on the NISO Committee AZ developing standards for Networked Reference. He has an M.Ed. in Career and Technology Education and an M.A. in English from Bowling Green State University.
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Joanne Silverstein is the Director of Research and Development at the Information Institute of Syracuse (iis.syr.edu) and an Assistant Research Professor at Syracuse University's School of Information Studies. She received her Ph.D. in 1998 and has a background in software design and management. Dr. Silverstein conducts research into the evolving role of human intermediation in Web-based information provision (for education, government and library-related use). She serves on an expert panel for the National Science Foundation's National Science Digital Library (NSDL)initiative. The expert panel includes educators, librarians and information scientists who will help create a K-12 portal to the nation's NSDL collections and services. Silverstein's paper, "Next Generation Children's Digital Reference Services: A Research Agenda", will be published in an ERIC monograph in 2003.
To return to Joanne Silverstein's guest editorial, click (here).
To return to Joanne Silverstein's article, click (here).
Marilyn Domas White
As an associate professor in the College of Information Studies at the University of Maryland, Marilyn Domas White teaches in the areas of information access and communications. Her research interests are in information-related behavior, especially questioning behavior, and evaluation of information services, particularly digital reference service. White's recent articles appear in Information Processing & Management, Journal of Academic Libraries, Library & Information Science Research, and Library Quarterly.
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